Terms and Conditions

These Terms and Conditions form a binding agreement between you and Parole Ready. By creating an account, using the service, or checking the acceptance box and placing an order, you confirm that you have read, understood, and agreed to these Terms. If you use the service for another person, you confirm that you have authority and permission to provide their information and documents.

You must be at least 18 years old and legally able to enter into this agreement. If you do not agree, do not use or purchase the service.

Parole Ready is a self-help document preparation and administrative service. We are not a law firm, lawyer referral service, or legal services provider. We do not employ an attorney to represent you, and use of the service does not create an attorney-client relationship, fiduciary relationship, or confidential legal relationship.

We do not give legal advice, interpret laws, assess eligibility, recommend legal strategy, select legal forms for you, predict how a parole board will act, advocate before a board, or represent any person. Communications with us are not protected by attorney-client privilege. Information and prompts in the service are general administrative information, not a substitute for advice from a lawyer licensed in the relevant state. You should consult a qualified attorney about legal questions, deadlines, rights, remedies, appeals, or case-specific strategy.

At your direction, the service collects information and materials you and your invited supporters provide; organizes those materials into a parole support packet; creates a preview; and, after required approval, arranges printing and mailing to the destination shown in the service. We do not independently investigate, verify, edit for legal sufficiency, or authenticate submitted information.

Government rules, addresses, practices, deadlines, and forms can change without notice. You are responsible for confirming current requirements and the correct destination with the applicable parole authority before approving a packet. We may refuse a request that appears to require legal judgment or a regulated service we are not authorized to provide.

The applicable parole board alone controls parole decisions. Parole Ready does not promise or guarantee acceptance, consideration, a hearing, a favorable vote, earlier release, delivery by a particular deadline, or any other result. A well-organized packet may still be rejected, disregarded, returned, delayed, lost, or have no effect.

Payment is for document preparation, printing, and mailing services—not for a particular legal or parole outcome. Dissatisfaction with a board decision does not create a right to a refund.

You are solely responsible for the truthfulness, completeness, accuracy, legality, and authenticity of every name, date, statement, letter, signature, image, and document submitted through your account. You must have all necessary permission to submit another person's personal information, correspondence, signature, or copyrighted material.

You must review every page of the final packet before approval. Your approval authorizes us and our providers to produce and mail that version. Do not upload false, misleading, forged, fraudulent, threatening, unlawful, privileged, confidential, or infringing material. We may suspend an account, remove material, or decline an order when reasonably necessary to protect a person, comply with law, or prevent misuse.

You are responsible for safeguarding your account and for activity under it. Tell us promptly if you believe your account has been accessed without permission. When you invite a supporter, you represent that you have a lawful reason to contact them and authorize us to send service-related invitations and reminders on your behalf.

You consent to receive transactional emails and in-app notices concerning your account, payment, packet, supporter responses, administrative review, mailing, and delivery. Carrier or internet charges may apply. You may not use the service for spam, harassment, impersonation, unauthorized solicitation, or unlawful surveillance.

Prices and included services are shown before purchase. Charges are one-time unless clearly stated otherwise. Taxes and third-party charges, if any, may be added at checkout. Coupon codes have no cash value, are limited to their stated use, may not be sold or transferred, and may be rejected when expired, previously redeemed, obtained improperly, or used contrary to their terms.

You may request cancellation before final mailing approval. Once a packet has entered printing or mailing, the order cannot ordinarily be canceled or changed. Except where law requires otherwise, fees are nonrefundable after the purchased preparation service has been delivered or printing has begun. If we cannot provide the purchased service, our responsibility is limited to re-performance or a refund of the amount paid for the affected service.

Payment processing, email, file storage, artificial-intelligence assistance, printing, postal handling, and tracking may be provided by independent third parties. Their availability and processing times are outside our control. Tracking events are estimates supplied by carriers or vendors and are not guarantees.

We are not responsible for delays or failures caused by a parole authority, postal carrier, printer, payment provider, incorrect address, incomplete information, force majeure event, internet outage, or other circumstance beyond our reasonable control. If a vendor reports a production error attributable to us, our remedy may be limited to reasonable correction and re-performance.

Optional writing assistance may generate inaccurate, incomplete, or unsuitable text. It does not provide legal advice and must not be treated as an authoritative source. You must review, correct, and approve generated text and remove anything that is untrue, invented, misleading, or not in the speaker's own voice.

We process personal information to provide and secure the service, communicate about the packet, process payment, and meet legal obligations. Parole materials may contain highly sensitive information. Do not submit information that is unnecessary for the packet. Internet transmission and storage cannot be guaranteed completely secure.

You may delete your account through the account menu, subject to records we must retain for completed transactions, fraud prevention, disputes, legal obligations, or legitimate business purposes. Deletion from active systems may not immediately remove encrypted backups or records held by independent providers.

You retain ownership of material you submit. You grant Parole Ready and its providers a limited, nonexclusive license to host, copy, process, format, transmit, print, and mail that material solely to operate the service, comply with law, and resolve service issues. You represent that granting this license does not violate another person's rights.

The service, its branding, software, layout, prompts, and original content belong to Parole Ready or its licensors. You may use generated packet materials for the relevant personal parole matter, but may not copy, resell, reverse engineer, scrape, or commercially exploit the service.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” PAROLE READY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND LEGAL SUFFICIENCY. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR ACCEPTED BY ANY GOVERNMENT BODY.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAROLE READY AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST OPPORTUNITIES, DATA, PROFITS, OR GOODWILL; OR ANY PAROLE, SENTENCING, CUSTODY, OR RELEASE DECISION, EVEN IF ADVISED THAT SUCH DAMAGE IS POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE ORDER GIVING RISE TO THE CLAIM OR $100. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Parole Ready and its owners, employees, contractors, and providers from third-party claims, losses, liabilities, and reasonable costs arising from material you submit, your misuse of the service, your violation of these Terms, or your violation of another person's rights. This does not require indemnification for our own unlawful conduct where prohibited.

Before filing a claim, you agree to send a written description of the dispute to info@getparoleready.com and allow 30 days for an informal resolution. These Terms are governed by Georgia law, without regard to conflict-of-law principles, except to the extent your home state's mandatory consumer law applies.

To the extent permitted by law, any court proceeding must be brought individually in a state or federal court with jurisdiction in Georgia, and each party waives trial by jury and participation in a class, collective, consolidated, or representative action. Nothing here prevents either party from bringing an eligible individual claim in small-claims court or seeking urgent injunctive relief. Any limitation or waiver applies only to the extent enforceable in your jurisdiction.

We may update these Terms prospectively. The effective date above identifies the current version. Material changes apply when presented to you or when you next use or purchase the service, as permitted by law. We may change, suspend, or discontinue the service, but doing so does not eliminate obligations already owed for a completed purchase.

If part of these Terms is unenforceable, it will be limited to the minimum extent necessary and the remaining terms will continue. Our failure to enforce a term is not a waiver. You may not transfer this agreement without our consent. These Terms and any purchase disclosures are the entire agreement concerning the service and supersede prior discussions about it.